Orders are processed within24–72 business hours.

Orders with Priority Shipping are processed within 24 hours.

Delivery times vary depending on the destination.
For EU countries, delivery generally takes 5–10 business days.

Once your order has been shipped, you will receive a confirmation email with a tracking link, allowing you to monitor your delivery at every stage.

If your tracking doesn’t update straight away, there’s no need to worry.

Courier systems can take up to 48 hours to refresh with the latest information.

If the tracking hasn’t updated after 5 days, please contact us at info@ibrushy.com and our support team will be happy to assist you.

You can request a delivery address change within 12 hours of placing your order by emailing us at info@ibrushy.com.

After this time frame, we’re unfortunately unable to guarantee any changes, as the order may already be in processing.

If a new shipment is required, we may need to send a replacement parcel at 50% of the original shipping cost.

If your parcel is on hold or hasn’t been delivered successfully, we recommend contacting the local courier directly to arrange a new delivery attempt.

If the parcel is returned to our warehouse due to failed delivery or non-collection, a reshipping fee will be applied to send it again.

You may request a return within 90 days of delivery.

The product must be unused, in its original packaging, and free from damage.

To start a return, please contact us at info@ibrushy.com.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our side.

We’re sorry for the inconvenience.

If you received the wrong item, please contact us at info@ibrushy.com and include photos and order details.

We will arrange the shipment of the correct product as soon as possible, at no additional cost to you.

In case of delays, we understand your frustration.

However, refunds are available only if the product is returned.

If the parcel is already in transit, the order cannot be cancelled.
That said, you are always welcome to contact us to discuss possible solutions. 

Our brushes are designed to suit different skin types.

If you have very sensitive skin or visible broken capillaries, we recommend consulting a dermatologist before use, as excessive pressure may worsen the condition.

When used gently and correctly, many customers with sensitive skin tolerate dry brushing well. Always start with light pressure and listen to your skin.

To get the most out of dry brushing, use the brush on dry skin, brushing with gentle strokes towards the heart. Start from the legs and work your way upwards.

Spend a few minutes on each area and apply lighter pressure on more sensitive zones.
For a complete step-by-step guide, you’ll find an instruction card included in the package.