Shipping policy
Legal entity: iBrushy™ is a trademark of ENLIGHTENMENT CLUB LLC, a Wyoming (USA) limited liability company — 30 N Gould St #39255, Sheridan, WY 82801, USA — EIN 37-2157189 — info@ibrushy.com.
Shipping Policy – United Kingdom
This policy applies to orders delivered to addresses in the United Kingdom. Please read it carefully before you place your order.
Order processing
- Orders are processed within 48 hours.
- With priority shipping, orders are processed within 12 hours.
Processing means preparing your order and handing it to the carrier. Orders placed at a weekend or on a public holiday are processed from the next working day. Priority shipping shortens the processing time.
Delivery times
- United Kingdom: 8–10 business days from dispatch.
The shipping options and costs available for your order are shown at checkout. Delivery times may vary because of carrier or customs delays. Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your parcel.
If your order has not arrived within the delivery time above, please contact us. You can give us a further reasonable period to deliver it; if we still do not deliver it within that period, you can end the contract and we will refund everything you paid, including delivery.
Import VAT and duties
Our products are shipped to you from outside the United Kingdom. Import VAT, customs duties or carrier handling charges may be payable on delivery; we cannot calculate them in advance. If any are due, the carrier will ask you to pay them before handing over the parcel.
Address changes
You can ask us to change the delivery address within 12 hours of purchase. After that we cannot guarantee any change, and once the order has been processed the address can no longer be changed.
If we cannot make the change and the parcel has to be sent again, you pay the actual cost of re-shipping; we will tell you the exact amount before we re-ship. Please email us at info@ibrushy.com and we will look for the best possible solution.
Parcels returned to sender
If a parcel is returned to us because the delivery address you gave was incorrect or incomplete, nobody was available after the carrier’s delivery attempts, the parcel was refused or it was not collected within the carrier’s time limit, you pay the actual cost of sending it again; we will tell you the exact amount before we re-ship.
Please give us accurate delivery details and follow the tracking so that someone is available to receive the parcel. If your parcel is lost or damaged before it reaches you or someone you have asked to receive it, we send a replacement once or refund you; how to report it is set out in our Refund Policy.
Returns and our 90-day guarantee
You can claim a refund within 90 days of delivery, for any reason, even if you have opened and used the product. You send the product back with a tracked service at your cost, and the amount we refund depends on what comes back. See our Refund Policy for how to claim.
You also have a statutory right to cancel your order within 14 days of delivery, and rights if goods are faulty. These are explained in our Refund Policy and are not affected by the guarantee.
Payment methods
We accept all major credit and debit cards, PayPal and other secure payment methods.
Contact
For any question about shipping, email us at info@ibrushy.com.
Nothing in this policy affects your statutory rights as a consumer in the United Kingdom.
