Refund policy

Legal entity: iBrushy™ is a trademark of ENLIGHTENMENT CLUB LLC, a Wyoming (USA) limited liability company — 30 N Gould St #39255, Sheridan, WY 82801, USA — EIN 37-2157189 — info@ibrushy.com.

90-day guarantee: your money back, no questions asked

You have 90 days from delivery to try iBrushy calmly, at home, as part of your routine. If it is not for you, for any reason, we refund you. We do not ask why and you do not have to explain. The guarantee also covers opened and used products: below you will find, case by case, how much we refund.

The rules are few, clear and the same for everyone. They have one purpose: to keep the guarantee fast for people who use it in good faith.

This policy applies to orders delivered to addresses in the United Kingdom. The guarantee is given by ENLIGHTENMENT CLUB LLC (details above) on all iBrushy products bought on uk.ibrushy.com, ibrushy.com and ibrushy.it. It is in addition to your statutory rights as a consumer and does not affect them (see "Your statutory rights").

This version applies to orders placed from 16 October 2026. Earlier orders follow the terms published when they were placed.

How it works

  • 1. Email us within 90 days of delivery. Write to info@ibrushy.com from the email address you used for your order, with your order number and a photo of all the items you want to return. You do not need to give a reason.
  • 2. We reply within 2 business days with a claim number and the address to send your parcel to. Our reply also includes our tips on using your product: if you decide to keep trying it, you can reopen the claim at any time within the 90 days.
  • 3. Send it within 14 days of our reply. Put back in the parcel everything you received with the order: products, kit accessories and free gifts. Add a sheet of paper with your claim number, send the parcel with a tracked service and email us the tracking number. You pay for the return postage.
  • 4. We refund you within 14 days of the parcel reaching our warehouse, to the payment method you used.

Sometimes we will tell you to keep the product: in that case you send nothing back and we refund you within 14 days of our reply.

Guarantee rules

  • When the 90 days start. From the delivery recorded in the carrier's tracking. If the tracking does not show it, from the last business day of the processing plus delivery time stated in our Shipping Policy for your country, counted from the order date. In this policy, that day is the "end of the delivery time".
  • One claim per order. It can include every product in the order: list them all in the same email.
  • One money-back refund per customer. The money-back refund can be used once per customer. Two claims that share any one of these (person, delivery address, email address, payment method) count as the same customer. Damaged, incorrect or faulty products do not count towards this limit: for those, the rules below and your statutory rights always apply.
  • The return is complete. You send back everything that came with the order, including the accessories and free gifts of the offer. Anything missing is deducted from the refund (see "How much we refund").
  • The return is tracked and must reach us. Use a tracked service and keep the proof of postage. The parcel travels at your risk until it reaches our warehouse: under the guarantee, a return that does not arrive is not refunded.
  • Only to the address we give you. Send your parcel after our reply and to the address we give you. A parcel without a claim number, or sent elsewhere, may not reach us or may not be matched to your order, and in that case we cannot refund it.
  • On time. If your return is not sent within 14 days of our reply, the claim closes. You can reopen it only while you are still within the 90 days.
  • Only our products, only from our websites. We refund the items in your order bought on uk.ibrushy.com, ibrushy.com or ibrushy.it. Products bought on marketplaces, from resellers or second-hand follow the policy of whoever sold them to you.
  • Good faith. If a claim uses false details, swapped products or several accounts for the same person, we close the claim and may refuse future orders.

Refunds: when and how

  • When: within 14 days of your return reaching our warehouse, after we have checked the contents. If we tell you to keep the product, within 14 days of our reply.
  • How: to the payment method used for the order, with no fee. We do not refund to a different card, account or person.
  • How much: the amount you actually paid for the products, after discounts and codes. If you return only part of an order, we refund the share you paid for those items, with discounts split in proportion to the list price. Free gifts are part of the offer: if you return the products of the offer, you return the gifts too.
  • What the guarantee does not refund: the delivery charge of the order, extra services chosen at checkout such as priority shipping, and the return postage. Different rules apply to your statutory right to cancel: see "Your statutory rights".
  • No credit 10 business days after our confirmation? Banks take different times: email us and we will send you the transaction receipt.

How much we refund

Using the product is normal: that is exactly what the guarantee is for. The refund depends on what comes back to us.

  • Product complete, clean, normally used: 100%.
  • Original packaging missing: refund reduced by 10%.
  • Kit accessory or free gift missing: we deduct its selling price on our website on the date of the order; if it is not sold on its own, £5 per item. The refund never goes below zero.
  • Brush damaged beyond normal use, or returned not cleaned: 50%.
  • Cream or serum used up to half: 100%.
  • Cream or serum used beyond half: 50%.
  • Cream or serum empty or more than 90% used: no refund.
  • Item that is not part of your order: no refund; if you ask, we send it back to you at your cost.
  • Return not sent within 14 days of our reply: claim closed.

We check every return when it arrives and photograph the contents. If we apply a reduction, we send you the photos together with the amount.

Parcel not received

When a parcel counts as delivered

For this procedure a parcel is delivered when the carrier's tracking shows it as delivered at the address you gave us, including when it was taken in by a neighbour, a concierge or a reception desk, left in a designated safe place, or left at the locker or pickup point you chose. If you chose a work address, make sure it is complete and that someone can receive the parcel.

Late or stuck

  • Email us if the tracking has not moved for 7 days or the end of the delivery time has passed (see "When the 90 days start"), and in any case within 30 days of that date.
  • We open an investigation with the carrier. If the carrier does not confirm delivery within 10 business days, we send your order again once, with a tracked service, or refund you: we choose the fastest solution.
  • A delay within the stated delivery time is not a lost parcel.

Shown as delivered, but not received

  • Within 48 hours of the recorded delivery, check your letterbox, neighbours, concierge, post office and locker, then email us.
  • We send you a declaration of non-receipt to sign. We share it with the carrier and, if it proves false, with the authorities.
  • We open an investigation with the carrier. If the carrier confirms delivery at your address with a signature, a photo or a location, the order stays delivered. If it does not confirm delivery within 10 business days, we send your order again once or refund you.
  • Without a report within 48 hours, the tracking applies for this procedure: the parcel counts as delivered.

One remedy per order

  • Each order gets one remedy: a new shipment or a refund, never both.
  • We re-ship once only. If the second parcel does not arrive either, we refund you and the order closes.
  • If the original parcel also reaches you after we re-ship or refund, tell us within 7 days: we send you a prepaid label to send it back. If you do not send it back within 14 days of our email, we ask you to pay for those products at the order price: the re-shipment or refund was owed only for a lost parcel.

Address, absence, refusal

  • We can change the delivery address only within 12 hours of purchase.
  • If the parcel comes back to us because the address was incorrect or incomplete, nobody was available at the delivery attempts, the parcel was refused or it was not collected within the carrier's time limit, re-shipping is charged at its actual cost, which depends on the size of the parcel; we will tell you the exact amount before re-shipping. If you prefer a refund, we deduct the return costs we incurred.
  • If the tracking asks you to contact the carrier to arrange a new delivery, contact the carrier directly: it is the fastest way.
  • An uncollected parcel returns to our logistics centre after 30–60 days. If you want to receive it again, you pay for the new shipment; we will tell you the cost before you agree to it.

Order not yet shipped

Until your order has been dispatched you can cancel it by emailing us: we refund everything within 14 days. If we cannot dispatch your order within 5 business days of purchase (for example because the address is incomplete), we email you; if we still cannot dispatch it 7 days after our email, we cancel the order and refund you in full within 14 days, without you having to ask. Once it has been dispatched, cancelling becomes a return.

Damaged, incorrect or missing items

  • Within 48 hours of delivery send us photos or a video of the product, the packaging and the shipping label. With this evidence we open the fast claim: a replacement or a refund, at our cost, our choice depending on the case.
  • We may ask you to send the item back with a prepaid label, or tell you to keep it.
  • Without photos or a video the fast claim cannot start: they are the only evidence we can show the carrier.
  • After 48 hours your rights under the Consumer Rights Act 2015 still apply in full (see "Your statutory rights"): email us, we assess the fault and may ask you to send the product back so we can check it.

Offers and free gifts

  • When you order with a special offer, select the correct offer before you pay. Free gifts appear in the basket and at checkout only if the offer has been added correctly: check that everything is there before completing your order.
  • If the free gifts do not appear, the offer has not been selected: we recommend cancelling the order and placing it again with the correct offer.
  • We send the products listed in your order confirmation. If a free gift is missing because the offer was not selected, email us before your order is dispatched and we will help you correct it. This does not affect your right to cancel or the guarantee for the products you bought.

Disputes with your bank, card issuer or PayPal

The fastest way to a refund is us. A bank dispute can take weeks; a claim with us, a few days.

  • Email us first. Every email you send us stays on file with your claim.
  • One route at a time. If you open a dispute with your bank, card issuer or PayPal on an order with an open claim, we answer the bank with the full file: order, tracking, recorded delivery, messages, photos and the policy published at the time of your order. If your return has not yet reached our warehouse, the guarantee claim closes. If it has, the claim stays open: we still refund the amount due under this policy within the stated time and tell your bank, so the dispute covers only any difference.
  • If you withdraw the dispute before a decision, we reopen your claim where it was.
  • Agreements. We offer partial refunds or solutions such as keeping the product only when no dispute is open. Once accepted in writing, they close the order.
  • Never twice. If you get a refund from your bank or PayPal, we do not refund or re-ship the same order; if we already have, we ask you to pay the amount back.
  • Opening a dispute remains your right, and your statutory rights do not change.

Your statutory rights

The 90-day guarantee is an extra commitment from us. Nothing in this policy affects your statutory rights as a consumer.

Your statutory right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason from the moment you place it until 14 days after the day you receive the goods (if your order arrives in several parcels, 14 days after the day you receive the last one). To cancel, tell us clearly, for example by email at info@ibrushy.com or by using the model cancellation form below (you do not have to use it). You then have a further 14 days to send the goods back to the return address we give you.

  • We will refund the price of the goods and the standard delivery cost you paid. If you chose a more expensive delivery option (for example priority shipping), we only refund the cost of standard delivery.
  • Unless the goods are faulty or not as described, you pay the cost of returning them. If we provide a return label, we will tell you its cost before you send the parcel and deduct it from your refund.
  • We may reduce your refund if the value of the goods has gone down because you handled them more than was necessary to check their nature, characteristics and functioning (as you would in a shop).
  • We will refund you within 14 days of receiving the goods back, or within 14 days of you giving us evidence that you have sent them back, if that is earlier. If you cancel before we have dispatched your order, we will refund you within 14 days of you telling us. We refund you using the same payment method you used and do not charge a fee for the refund.

Sealed products

If our body cream, our face serum or a brush is delivered with a protective seal, the statutory right to cancel is lost once you break that seal after delivery, because sealed goods of this kind are not suitable for return for health protection or hygiene reasons. This does not affect our 90-day guarantee, which also covers opened products on the terms of this policy.

Faulty, damaged or incorrect items

We are under a legal duty to supply goods that conform to the contract: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:

  • within 30 days of delivery, you can reject them and get a full refund;
  • you can instead ask us to repair or replace them; if a repair or replacement is impossible, fails, or is not done within a reasonable time and without significant inconvenience to you, you can get a price reduction or reject the goods for a refund, and within 6 months of delivery we will not deduct anything for your use of them;
  • for repair, replacement, price reduction and final rejection, a fault that appears within 6 months of delivery is presumed to have been there at delivery, unless we prove otherwise;
  • we pay the reasonable cost of returning the goods, and we refund you within 14 days of agreeing that you are entitled to a refund, using the same payment method and without any fee.

You may be able to enforce these rights for up to 6 years after delivery (5 years in Scotland).

Complaints

To make a complaint, email info@ibrushy.com or call +1 307 500 3813. If we cannot reach an agreement, you can get free advice from a consumer advice service such as Citizens Advice.

Model cancellation form

You do not have to use this form. If you wish to cancel, you can copy it into an email to info@ibrushy.com or into a letter.

(Complete and return this form only if you wish to withdraw from the contract)

To: ENLIGHTENMENT CLUB LLC (iBrushy), 30 N Gould St #39255, Sheridan, WY 82801, USA, info@ibrushy.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

Contact

For returns, refunds, the guarantee or complaints: info@ibrushy.com · +1 307 500 3813. We reply within 2 business days. Email us from the address used for your order and always include your order number: it helps us reply faster.